Annapolis County Internet Frequently Asked Questions

County of Annapolis Internet ONLY $99
*There is an activation fee of $50.


Want to learn more about the High Speed Internet initiative for Annapolis County? Here are some of our Frequently Asked Questions (FAQ).
 


Q What is the “Internet for Nova Scotia Initiative”?

A The “Internet for Nova Scotia Initiative” is a series of projects that will enable more Nova Scotians to have access to reliable high-speed Internet. Once fully in place, about 95% of homes and businesses in Nova Scotia will have access to high-speed Internet service. Currently, there are an estimated 70% of homes and businesses with service. 
 


Q What parties are involved with this initiative?

A The Municipality of the County of Annapolis and Seaside Communications signed a formal Agreement on April 15th, 2020. The Annapolis team was comprised of the county, its general contractor, Hatch Ltd., and their engineering & design contractor, Eagle Telecom Ltd. Annapolis County sold the network to Xplornet in March 2022. Seaside has been providing operational management for the services to be provided on the telecommunications network.
 


Q Will Annapolis County be the proprietor of the internet service?

A The resulting network was owned by Annapolis County but sold the network to Xplornet in March 2022.
 


Q What role will Seaside Communications play in the delivery of the service?

A The delivery of high speed internet to our community took place in phases. The first two phases involved planning and construction. Seaside Communications has been carrying out the third phase, which involves connecting customers with high speed internet.
 


Q When can residents of the county expect customer connections to commence?

A The first customer connections were made in 2021. Connections will be made in priority sequence, and residents will be notified when the service is available in their neighbourhood.
 


Q What can Annapolis County residents expect from this initiatve?

A When this initiative is completed, Annapolis County residents will have access to 1Gbps internet.
 


Q How can I be placed on a priority waiting list?

A To be placed on our waiting list for priority service activation, fill out our Priority Service form found on this website. Connections will then be made in priority sequence, and residents will be notified when the service is available in their neighbourhood.
 


Q When service does become available in my area, how will the installation of my service be impacted now that Covid-19 is a concern? 

A  New customer installations are continuing, however our field technicians are following all COVID-19 public safety guidelines, including enhanced sanitation measures, social distancing, and keeping team members home who are not feeling well for the recommended periods. At the time of scheduling we’ll ask that you notify us if anyone in your household has recently been out of country or are exhibiting flu-like symptoms so that we may schedule your installation accordingly.
 


Q I have signed up for 1Gbps Internet service, but my connection seems slow. Why am I not getting the speeds as advertised?

A There are several factors which could have an impact on your Internet connection speed and cause you to be receiving slower speeds than advertised. The following is a general troubleshooting guide:
 

  • • If you're using Wi-fi, then appliances, cordless phones, baby monitors, and other devices can cause interference.
  • • The number of devices within your home sharing your Wi-fi connection will also have an impact. The more devices, the greater the strain on bandwidth.
  • • If you moved the router from where it was originally installed in your home, try returning it to its original location. The placement of the router can affect Wi-fi in your home.
  • • Check to ensure that your modem or router is located in a cool place, away from heat.  
  • • An older computer or device may be the cause of poor performance, despite the speed of the Internet connection. 
  • • Try using a wired connection directly to your modem using an Ethernet cable.
  • • Run trusted antivirus programs to scan for spyware or other harmful files.
  • • Try emptying your browser's cache and cookies files. Though they can help load previously visited websites faster, they can eventually slow your browsing speed. A good resource for providing instructions on clearing browser cache for the most commonly used browsers can be found by CLICKING HERE.
  • • Lastly, nighttime use can affect speed and performance. Weekday evenings are peak hours for online gaming and streaming videos and music.

Please feel free to CLICK HERE to download our helpful infographic for your home or office.
 


Q Who can I contact for more information?

A For more information, please phone our "Priority Service Sign-Up and General Customer Service Inquiries" line at 1-833-697-9329 and ask to speak with one of our customer service representatives.
 


CLICK HERE to return to the ANNAPOLIS COUNTY HIGH SPEED INTERNET Main page.